Support
Email support@dgenwalk.xyz, with your wallet address if it is about your account.
Common issues
"My steps stop when the app is closed." Android may have set dGENwalk's battery use to Restricted. TODAY then says "Battery is Restricted" and offers ALLOW BACKGROUND STEPS: tap it, and on the App battery usage page that opens tap Optimized, then Unrestricted. If that page already shows Unrestricted, the app can still be Restricted; tapping Optimized is what lifts it. The same page is at Settings › Apps › dGENwalk › App battery usage.
"My watch steps don't show." In ME, open Watch sync and allow Health Connect steps, then "Sync with app closed" so the watch's steps are read in the background too. The day's total is the higher of the phone's count and the watch's.
"TODAY says my steps were not sent yet." Link your dGEN1 wallet (LINK WALLET on TODAY, or in ME). Steps count without a wallet, but step receipts need one.
"When does my call's result land?" A few minutes after 00:00 UTC. CALL shows the time in your own time zone.
"My call says VOID." The price did not move (or moved less than 0.05% between two venues), or no price was available for 24 hours. A void day neither counts nor breaks your streak.
"I joined a pool but it doesn't show." Open POOLS again. If it still does not appear, email support with your wallet address and the pool's code.
"My cash-out hasn't arrived." Cash-outs are reviewed and paid to your own wallet. If it has not arrived after a day, email support with your wallet address.
Security
Report security issues privately to support@dgenwalk.xyz.