Delete your account

How to delete dGENwalk data tied to your wallet

You can permanently delete your dGENwalk account and personal data at any time, directly in the app.

In the app

• Open ME and tap Delete account.
• Tap DELETE MY ACCOUNT and approve with your dGEN1 wallet (fingerprint), so only you can delete your own account.

Before you can delete

So that no money is ever stranded, deletion waits while you have:

• a pool in progress,
• a pending cash-out, or
• USDC to cash out (cash it out first).

Once those are clear, deletion goes through immediately.

What gets deleted

• Your account is closed and the device connection grant is revoked.
• Your Daily Calls and your telemetry events are deleted.
• IP fingerprints on your step receipts, the text of any support tickets and your referral code are erased.

What we keep, and why

Financial records (pool entries, deposits, cash-outs and ledger movements) and step receipt counts are kept as required for settlement records, accounting, tax and legal compliance. They are tied to your pseudonymous wallet address, not to personal identifiers.

Need help?

If you can't complete deletion in the app, email support@dgenwalk.xyz with your wallet address; we will ask you to prove you own the wallet with a signature, then process it.